The Highest Rated Home Security In Texas For A Reason
We believe that your security is important and should be installed and serviced locally. It should never be outsourced to subcontractors from other states. Here are some actual customers opinions about what switching to Alamo Smart Home was like!
Marlene Quick
19:59 12 Mar 20
I cannot say enough about this company. They explained the system completely prior to even bringing it out to install, did not try to force me to purchase it, and were totally professional.The installer was Romeo and he was polite, courteous, informative, and made sure I knew everything about the system before he left. Cleaned up after himself and ask if there was anything I needed explained again. He is a top-notch installer and would recommend him to anyone.My system was installed today and I look forward to a long Security connection with Alamo Smart Home!!!
B Platts
02:53 01 Mar 20
Can’t say enough about the attentiveness that the staff at Alamo Smart Home’s provide their clients. Brian and Matt have gone out of their way to ensure that our experience with the company was stress free and seamless. Installation of their system and the time spent to explain how it worked was easygoing and very informative. All aspects of the company thus far have been above and beyond what was expected.. Definitely will be recommending Alamo Smart Homes to my family and friends
Mary Anne Oehler
01:51 01 Mar 20
Excellent customer service from start to finish with Alamo Smart Home. Sales rep, Patrick, answered all our questions and delivered scheduling of installation as per our request. Technician, Romeo, was exceptional - called morning of installation to confirm appointment, arrived on time, and went to work nonstop until the job was complete. He was so knowledgeable of equipment and spent time explaining how everything worked. We are extremely pleased with product and service. Would highly recommend Alamo Smart Home.
Brenda Mancha
18:39 28 Feb 20
We are extremely impressed and satisfied with Alamo Smart Home, professional and prompt service from beginning to end! Patrick from sales did an excellent job explaining all the services and equipment offered by Alamo Smart Home and helped me find exactly what my family want in terms of security. Romeo the technician that came out to install made sure to call me ahead of time to let me know he was on his way and was very patient and understanding when I told him I was stuck in traffic and would be running late to the appointment. He walked me through the placement of the equipment to make sure I was satisfied with their placement and thoroughly explained the app and the panel. I would highly recommend Alamo Smart Home!
Bob McVitty
22:59 20 Feb 20
Matt checked in prior to our install appointment and arrived on time. The install went smoothly with a minimum of disruption. After the install he cleaned up and trained me on how the system workedI like the fact that the technicians are local and he encouraged me to call with any future question. The equipment is Honeywell and appears to of good quality. He also told me to relocate previously installed CO detectors to a more proper locationI recommend the company
John Hebert
22:22 03 Oct 19
This is the first time I’ve used Alamo Smart Home for my security services and so far, I’m extremely satisfied with the customer service I have received. The Tech (Matt Dawson) was knowledgeable, friendly, experienced in area even past just the alarm system install and extremely helpful. He was able to assist me in understanding the system better, my connectivity issues associated with the system and went out of his way to make sure I felt great about my decision to go with Alamo. As long as they can keep up this level of service, I will be a long time customer. Big thank you to my Tech Matt Dawson for all of his help and personal attention to detail.
Gloria Galvan
17:10 20 Sep 19
Romeo the technician was awesome. He was professional, friendly, through and cleaned up after himself. We walked to every camera and set them to my preference. Romeo went over the names of all cameras, set our phone up for notifications and taught me how to use and make changes to the camera system. Thank you Alamo smart home for employing such caring and professional people. A million thanks Romeo!
Della Thomas
16:50 17 Sep 19
I had a wonderful experience with Alamo. The technician, Romeo, was great. He did a super job on the installation, interacting the me the entire time to ensure that placement of equipment was what I wanted to meet my security needs. Recommendations he offered were on point based on his experience. He was also a great instructor! He showed me how to operate by system and took the time to observe me operating it to ensure I understood everything. Then, there was the follow-up call from Chris to make sure I was satisfied with everything. Bottom line, customer service for the purchase and installation were great.
Ronny Armstrong
00:30 11 Sep 19
We certainly enjoyed our transition from one security provider to Alamo. The experience we had beginning with first learning of Alamo from Patrick, to expanding that knowledge with Michael, and the installation of the equipment by Matt was all very pleasant. All three took the time to address our questions and concerns. Michael took the time during the initial home visit to explain how Alamo worked and was different from other providers and the options available to us. There was no hard sale. We understood that we could make adjustments to the plan even up to installation. The installation by Matt was excellent. At no time did we feel rushed as he explained and presented us with various locations and options for the equipment. When it became apparent that some of the existing equipment had issues, he did not push to expand the equipment to be purchased. Instead, he presented options and we were able to make minor adjustments that provided the needed level of security with only a minor cost. After installation, he took the time to explain the system to us and did not leave until we were comfortable with it. When I had a follow up question the next day, he responded very quickly.A security system is supposed to provide you with comfort. It is nice when the process of choosing the provider and getting situated with them brings the same comfort.
Heather Nunley Lowrance
21:09 02 Sep 19
First time having a Home Alarm System and I’m really happy to be introduced to a system that has already thought of everything! From the app, motion detector, and glass break alarm I am excited to really feel protected in my home now! Romero made it very user friendly for me and walked me through all the steps. Thank you so much for adding protection for me and my family! My in-laws are very appreciative!
